Refund & Cancellation Policy
Last Updated: October 20, 2026
This Refund & Cancellation Policy outlines the terms for refunds and cancellations for services provided by JXC Marketing LLC.
Refund Policy
Key Points:
- Full refund available before work begins: If you cancel your engagement before the kickoff meeting or before any work has commenced, you are entitled to a full refund.
- No refunds once work begins: Once the engagement has started and work has commenced (including but not limited to kickoff meetings, strategy sessions, research, or deliverable creation), no refunds will be issued.
The $1,500 Strategy & Diagnostic fee is a one-time charge. If you continue, it is credited toward your Build (a one-time fee)—not toward a monthly retainer.
Cancellation Policy
Before Work Begins:
You may cancel your engagement at any time before work begins. Notify us via email at joshua@jxcmarketing.com to request cancellation. A full refund will be processed within 5-10 business days.
After Work Begins:
For ongoing engagements (such as Run the System), you may cancel with 30 days' written notice. You will be responsible for payment of all services rendered through the end of the notice period. No refunds will be issued for services already provided.
How to Request a Refund
To request a refund (if eligible), please contact us at joshua@jxcmarketing.com with the subject line "Refund Request." Include your name, the service purchased, and the date of purchase. We will respond within 2 business days.
Exceptions
We understand that circumstances can change. If you have an exceptional situation, please contact us to discuss. We will consider requests on a case-by-case basis, but we are not obligated to provide refunds outside of this policy.
Contact Us
If you have questions about this Refund & Cancellation Policy, please contact us at:
JXC Marketing LLC
Email: joshua@jxcmarketing.com
Location: Beavercreek, OH